When a command does not have approved Navy Standard Integration Personnel System Electronic Service Record access and a document transaction must be completed outside of the system, what action should be taken to resolve the issue?

When a command lacks access to the Navy Standard Integration Personnel System Electronic Service Record, the appropriate response is to manually complete an approved NAVPERS form from the Navy Personnel Command (NPC) website. This action provides a practical and immediate solution for handling transactions that need to be processed, ensuring that personnel matters can continue to be addressed despite the lack of electronic access.

Using the approved NAVPERS form ensures that the documentation meets the necessary standards and guidelines established by the Navy, maintaining consistency and proper record-keeping practices. This approach enables the command to fulfill its obligations without unnecessary delays while waiting for system access to be restored, which could take an indeterminate length of time. Reverting to a wait-and-see approach could hinder operations and personnel management.

Forwarding all transactions to NAVPERS might result in delays and could complicate the process without addressing immediate needs. Relying solely on paper records would also be inefficient and could lead to lost or mismanaged information, undermining the command's ability to maintain accurate personnel records. Thus, completing an approved NAVPERS form from the NPC website is the most appropriate and efficient course of action in this situation.