While you were monitoring PMS performed by a subordinate, you noticed that he improperly followed the PMS card. What is the appropriate action?

The most appropriate action in this scenario is to have the subordinate develop divisional PMS training. This approach emphasizes the importance of understanding and correctly following procedures, as well as fostering a learning environment. By requiring the subordinate to create training materials or sessions, they are encouraged to review the proper PMS protocols deeply, which reinforces their knowledge and helps prevent future misunderstandings.

This action also promotes accountability; rather than simply reprimanding for a mistake, it transforms the situation into a constructive opportunity for growth and team development. The subordinate can engage with others, potentially clarifying misconceptions among peers, which fosters a culture of learning and process improvement within the division. This proactive approach is often more beneficial than merely issuing reprimands or warnings, as it seeks to correct the behavior while enhancing overall team competence.